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Terms of Service

Welcome to Scoopys! We’re here to help keep your outdoor space clean, fresh, and safe with our pet waste removal, deodorising, and cleaning services. Please take a moment to read through our Terms of Service, which outline what you can expect from us and what we need from you to ensure we provide the best possible service.

 

1. About Our Services

Scoopys offers the following services:

  • Dog waste removal
  • Lawn disinfecting and deodorising
  • Jet washing of paths and patios
  • Cat poo deterrent solutions

We visit your property at agreed times to carry out these services, ensuring your outdoor space is clean, fresh, and hygienic.

 

2. Service Areas & Availability

If you’re unsure whether we cover your location, feel free to get in touch.

Our service is available on a one-off, weekly, fortnightly, or monthly basis, depending on your needs. In the event of severe weather or unforeseen circumstances, we may need to reschedule, but we’ll always notify you as soon as possible.

 

3. What We Need From You

To carry out our services safely and effectively, we kindly ask that you:
✅ Ensure we have access to the areas needing service (e.g., unlock gates or provide instructions for entry).
✅ Secure pets that may be nervous, excitable, or territorial when we visit.
✅ Maintain a reasonably clear and manageable outdoor space (e.g., not overgrown or blocked with obstacles).
✅ Inform us of any changes to your schedule or property that might affect our visit.
✅ Ensure payments are made on time as per our agreed pricing plan.

If we’re unable to access your property due to locked gates, blocked areas, or unnotified changes, we may still need to charge for the visit.

 

4. Our Responsibilities

Scoopys is committed to providing a reliable and hygienic service. We will:
✔️ Arrive as scheduled and complete the agreed services efficiently.
✔️ Dispose of all pet waste in accordance with local regulations (we are licensed to do this)
✔️ Use pet-safe, environmentally friendly disinfectants and deodorisers.
✔️ Ensure all gates and entry points are securely closed upon leaving.
✔️ Respect your privacy and property at all times
✔️ Inform you of any concerns, such as excessive waste build-up or unusual findings in pet waste.

✔️ Treat you and your pets with respect and courtesy at all times

 

5. Missed Waste Policy

At Scoopys, we strive to be as thorough as possible when carrying out our services. However, if any waste is accidentally missed, please notify us as soon as possible.

We will always do our best to return and collect the missed waste, but due to our scheduling commitments, we cannot guarantee a same-week revisit. If we are unable to return that week, your usual service will continue as scheduled from the following week.

 

6. Health & Safety

We take health and safety seriously, both for our team and for you. To help us maintain safe working conditions, please inform us if:

  • There are any aggressive or nervous pets on the property.
  • You are aware of any hazardous substances, sharp objects, or unsafe conditions in the service area.
  • Your pet’s waste contains anything concerning (e.g., excessive worms or blood), as we may recommend you seek veterinary advice.

We also reserve the right to refuse service if a property poses a significant health or safety risk.

 

7. Payments & Cancellations

  • Payments are due in advance or on the day of service, depending on your chosen plan. We accept most types of credit or debit card and use a secure payment processor (GoCardless). We do not accept cash payments.
  • If you need to cancel or reschedule, please provide at least 24 hours’ notice to avoid a cancellation fee.
  • If we arrive and cannot complete the service due to lack of access or other unforeseen issues, we may still charge for the visit.

 

8. Liability & Insurance

Scoopys is fully insured to carry out our services. While we take great care when working on your property, we are not liable for:

  • Any pre-existing damage to your lawn, paths, or outdoor surfaces.
  • Pets escaping due to pre-existing damage to fences, gates, or property boundaries.
  • Any illness or injury to pets resulting from external environmental factors beyond our control.

 

9. Privacy & Data Protection

We respect your privacy. Any personal information we collect (such as contact details or service preferences) is used solely for the purpose of providing our services and will never be shared with third parties without your consent.

 

10. Changes to Our Terms

Scoopys may update these terms from time to time. If we make significant changes, we’ll notify you via email or through our website. Your continued use of our services confirms your acceptance of any updates.

 

11. Get in Touch

If you have any questions about these terms or need to update your service preferences, we’re always happy to help!

Email: info@scoopys.co.uk
Phone: 08007 101 999
Website: www.scoopys.co.uk